FAQs

FREQUENTLY ASKED QUESTIONS

 

How do I purchase an item from your website? 

If you are interested in purchasing something from our website, please contact us via our “contact us” form.   Please include the inventory number of the item that you are interested in. You can also call our office and one of our staff members will gladly assist you.


What forms of payment do you accept?

We currently accept the following forms of payment:

– Cashier’s Checks
– Personal Checks
– Wire Transfer
– Visa
– Mastercard
– Discover
– American Express
– Paypal


When will my order arrive?

We prefer to ship via Fedex unless you request a different method of shipping. We will ship your purchase within 3 days of receiving your cleared payment; however, we generally ship within 24 hours. We can also arrange to ship your purchase at a later date if you prefer.


Will I receive a written receipt?

After you place your order, we will email a copy of your receipt to you.  Please print this page for your records.  You will also receive a hard copy of your receipt with your item.


How can I find out about your new items before they become available on your website?

One of the best ways to find out about our new acquisitions before they become available on our website is to sign up for our email mailing list. Once you have joined, we will send you periodic updates listing some of our newly acquired pieces.


What if my order arrives damaged?

We ship items safely all over the world almost on a daily basis.  While virtually all of our items arrive without any problems, we are prepared in the event that an item is damaged during transit.  Every item that we ship is fully insured. If your item arrives damaged, please DO NOT throw away the box and packing materials as we will need them as evidence of your claim.  Please contact us as soon as possible so we can help you file a claim.


Would you be interested in purchasing/brokering items from me?

Yes!  If you have an item or a collection of items that you would like to offer to us, the best thing to do is to email pictures of the item (overall photos as well as close-up, detail images; including hallmarks if possible) to us as well as the dimensions, description and your asking price for the item. After reviewing the images, we will contact you to let you know whether or not we would be interested in purchasing it.  Please email your pictures and information to info@atzbach.com


How can I check the shipping status of my order?

When you complete your order, we will email the tracking number for your package to you as soon as it has been shipped.  You can also call our office and we will provide you with your tracking number or check its shipping status for you.