From the date of delivery, buyers have 14 calendar days (excluding U.S. federal holidays) to inspect the object and contact John Atzbach Antiques at email@example.com or 425-271-8950 to request a Return Authorization. When contacting us to initiate a return, please include:
- The reason for the return
- Your order number
- Your phone number
- If the item arrived damaged, please take photos of the damaged item and packaging. Keep all original packaging and send a close-up photo of the area(s) of concern, and photos of the item as a whole. Photos are required to file a claim for damaged property. Once we review your return request, we will send you an email with further instructions.